70%Reduction in support tickets
Win + MacDLP coverage across both platforms
The problem
The service desk was drowning in repeat tickets — the same patches, the same software installs, the same misconfigurations, arriving one human request at a time.
What we did
We deployed NinjaOne RMM across the estate and moved the repeat work into automation: patching, software deployment and configuration drift handled without a ticket. Netskope went out alongside it as the data loss prevention layer on both Windows and macOS endpoints.