Some clients need an engineer. Some need someone to design the function that the engineers work inside.
On the tooling side: NinjaOne RMM for endpoint management and automation, Netskope for data loss prevention across Windows and macOS, CrowdStrike for endpoint protection, patch cadence that is actually measured, and asset management that lives somewhere other than a spreadsheet. On the leadership side: service desk design, process documentation, ticketing implementation, and quarterly metrics reporting that a board will actually read.
One past RMM rollout cut ticket volume by about 70%.
- RMM rollout and automation
- DLP, EDR and server hardening
- Helpdesk buildout and process documentation
- Fractional IT leadership / vCIO
- Quarterly metrics reporting